Seven short lessons, one continuing story — a shop owner, a difficult customer email, and everything that unfolds from it. No lectures, no slides: you toggle things and watch what changes.
What it is, and how the exact words you type change what an AI gives back — right now, in one message.
2How to write your rules down once, in a file the AI reads automatically — so you stop retyping them every time.
3Is she telling the truth about being a loyal customer? The difference between an AI guessing and an AI actually checking.
4Weeks later, she brings up something from the first email — does the AI actually remember?
5She leaves a public review. Does the AI guess what it says, or actually go look?
6A whole shipment goes wrong at once — why one big ask produces chaos and a plan doesn't.
7The story wraps up — everything from lessons 1-6, on one real scenario, end to end.